When you receive an email with the subject ‘Your Email Upgrade Dates‘ it means that your email service is due to be upgraded, on the dates specified in the email.
Don’t worry though, you don’t have to do anything particularly technical, just follow the simple instructions below.
STEP 1 – Please ensure you have the correct login details for your email
There will be no change to your email username it will still be the same as the email address : firstname.lastname@example.org
For security purposes we have reset all mailbox passwords, we encourage you to reset these to a password of your choosing in your Titan control panel. This can be found at. (https://my.titaninternet.co.uk)
Help information on the control panel can be found by visiting: http://www.yoursupportservices.co.uk/yourcp/email
STEP 2 – How to Access your new Email Pro Service
Where should I login?
Titan recommend that you take advantage of your brand new webmail interface, available at https://www.titaninternet.co.uk/webmail , we also suggest you add this link to your bookmarks.
Full information about how the webmail interface works can be found by visiting our webmail help guides: http://www.yoursupportservices.co.uk/ox-appsuite
I use an email client such as Outlook – what do I do?
Advanced Users who wish to use an email client (rather than webmail) can use the following guides which provide all the help you will need – full client settings can also be obtained from your email section in your control panel.
If you already send and receive email with an email client (such as Outlook) you will need to edit the settings.
Information how to edit your settings can be found by viewing our help guides: http://www.yoursupportservices.co.uk/edit
If you have never setup email on an email client and would like to do so, you can use our quick setup guide for the most common mail clients: http://www.yoursupportservices.co.uk/quicksetup
Advanced users may want to access their email on a mobile device. Information on how to do this can be found on our advanced setup guides: http://www.yoursupportservices.co.uk/setup